Return & Refund Policy

At Awsan®, we want you and your child to be completely satisfied with your purchase. If, for any reason, you are not satisfied, our Return & Refund Policy outlines how to request a return, exchange, or refund.

1. Eligibility for Returns

  • Products must be returned within 30 days of purchase.
  • Items must be unused, in their original packaging, and in the same condition as when received.
  • Personalized or customized items may not be eligible for returns unless defective or damaged.
  • A receipt or order number is required as proof of purchase for all returns.

2. Non-Returnable Items

  • Products that have been used, damaged, or altered after delivery.
  • Gift cards or digital/downloadable products.
  • Items purchased from third-party sellers or marketplaces.

3. How to Request a Return

  1. Contact our customer support team at [support@awsan.us.com] with your order number and reason for return.
  2. Our team will provide instructions for returning the item, including the return shipping address.
  3. Please use secure packaging to avoid damage during transit.

4. Refunds

  • Once we receive and inspect the returned product, we will notify you whether your refund is approved or rejected.
  • Approved refunds will be issued to your original payment method within 7–10 business days.
  • Shipping costs are non-refundable, unless the return is due to a defective or incorrect product.

5. Exchanges

  • If you would like to exchange a product for another item, please contact us at [support@awsan.us.com].
  • Exchanges are subject to product availability.
  • Customers are responsible for shipping costs on exchanges, unless the product is defective or incorrect.

6. Damaged or Defective Items

  • If your product arrives damaged or defective, please contact us within 7 days of receiving it.
  • Provide photos of the damage or defect along with your order number.
  • We will promptly replace the item or issue a full refund, including shipping costs.

7. Shipping Returns

  • Customers are liable for return shipping fees unless the product is defective or incorrect.
  • We recommend using trackable shipping methods for all returns because we cannot guarantee receipt of returned items otherwise.

8. Contact Us

For any questions or assistance with returns, exchanges, or refunds, please contact:

Awsan®
Email: [support@awsan.us.com]